Screen Sharing Problems

The screen recording is not verified

Solution

1- The share audio checkbox has to be selected while sharing your entire screen on the screen share pop-up.

2- If there is an external speaker or headphones connected to your computer;

• The first option is removing external devices. 

• The second option is choosing the internal device in sound settings.
  • Right-click the Sound icon  in the lower right of your screen
  • Click Open Sound Settings
  • Select the internal device if multiple active

Important: If you need to listen to audio during the exam, be sure that you can listen/hear the voice on the browser. You may test that via opening a video on the browser. If you can't hear, select the output device that you can hear the voice

The screen sharing pop-up can not be seen.

Solution

1- The operating system may restrict screen sharing and warning pop-ups could be kept in the background. Please check the security settings of your operating system. 

2- It may be due to the Witwiser Chrome plugin. If the Witwiser Chrome plug-in was installed and deleted before starting the test, the exam page needs to be refreshed with ctrl + shift + R before starting the test.

3-  If you click somewhere while the screen sharing pop-up is opening, the screen sharing pop-up can move to the background. Please check the background and return it foreground. Then please approve for screen sharing.

My exam ended when I stopped screen sharing.

Solution

Screen sharing is mandatory during the exam. If you stop sharing, your exam will end.

You can use the "Hide" button to avoid accidentally stopping the sharing.

The "Screen Recording" step is not completed. (MacOS)

Solution

You need to authorize Google Chrome for desktop sharing on macOS.