Webcam / Face Identification

My webcam is broken/missing, can I have the exam?

Solution

Unfortunately, You must have a working webcam to start the online exam. You must take the exam with a real camera according to the security criteria set for the exam. Virtual cameras are not allowed.

If you have a problem with your camera, you can take the exam by obtaining a different camera (with a minimum resolution of 640x480).

The Video Recording step is not completed. Webcam sharing gets errors without being asked.

Solution

You must grant permission for the Camera by clicking the icon on the left side of the address bar.

You may have blocked the camera. You can access the camera in your browser by clicking the link in the help wizard. You can also grant permission for the Camera by clicking the icon on the left side of the address bar.

I clicked the "Block" button on the camera and the microphone pop-up. I click the "Retry" button to retrieve but the permission pop-up does not appear. 

Solution

You should change your choice by following the steps below;

I blocked camera access permission from the operating system (Windows)

You have to allow camera access through the operating system. You can grant access permission quickly and easily by following the directions in the help wizard.

Solution

You have to go into the camera settings in your operating system and allow your applications to access the camera.

Before You Update to Windows 11

Windows 11

I blocked camera access permission from the operating system (MacOS)

You have to allow camera access through the operating system. You can grant access permission quickly and easily by following the directions in the help wizard.

I can not see myself at the camera frame on the photo identification step. / I see myself on the left side and take a photo but it can not be shown in the photo frame on the right side and it is not verified. / The camera and photo frame are seen fully black.

Solution

1. If there are any virtual camera applications on your computer, all should be deleted.